What is e-Business?
| Any data stored on a web server and available to staff, customers, suppliers, members, etc., often password protected. |
| Any flow of data or information using the Internet to link users together. |
| Any business functions enriched with web technology, including: |
- Storefronts
- Payroll
- Inventory
- Shipping/Billing Info
- Sales Records
- Membership records
- Customer account records
- On-line staff input forms (sales, time, etc.)
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- Project progress reports (text and/or images)
- Statistical reports, including graphs & charts
- MIS reports with "real-time" data
- Help forums, even Help chats
- Search routines
- Customer feedback forms
- Customer/participant applications
- Customer requests for info and "email on demand"
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Can e-Business improve my bottom line?
Definitely, if…
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You need people to access your data from different places at different times, including staff working from home, head office, branch offices, outside sales reps, and of course customers. |
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You have frequently changing information that customers and others would like to see in "real time." |
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You want customers, members, suppliers, etc., to do more direct interaction with data. This could include entering and updating records, getting answers to questions from a searchable knowledge base, etc. Internet banking is an excellent example. |
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You want a competitive advantage by providing services your competitors don't offer. |
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You need to catch up with competitors taking advantage of web technologies.
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